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Privacy Policy
We know that your privacy is very important to you. That's why protecting any personal information, such as your name, address, email address or phone number is of the utmost importance to Aztech Associates Inc. As a result, we have prepared this Privacy and Security Statement to let you know about the manner in which we collect, use, disclose and otherwise manage the personal information you entrust to us at any of our offices or through our website.
When you provide personal information to our Offices or our Site, you are consenting to the manner in which Aztech Associates Inc. will collect, use, disclose and otherwise manage your personal information, as set out below.
This statement applies to both our current and prospective customers.
Collection and Use of Personal Information
We collect personal information that you provide us when you:
• Purchase, order, return, exchange or request certain information about our products and services;
• Request a quote,
• Request warranty or product repair services;
• Contact our offices;
• Visit or register with our Site or participate in another feature of our Site;
• Respond to one of our surveys; or
• Provide us with comments or suggestions.
Purchasing at Aztech Associates Inc.: If you use a credit card for any of your purchases, we will collect your credit card information and keep a history of your purchases. We use this information to process your orders, to ensure proper delivery, to better assist you when you visit or call us as well as to improve our product and service offerings.
When you return previously purchased merchandise or request a refund or exchange, you may be asked to give your name, address, phone number and show information that identifies you, such as your driver's license. We collect this information to help prevent fraud.
Installation Services: When you use our installation services you may be asked for information such as your name, address, e-mail address and phone number. You may also be asked for your credit card details along with a shipping or installation address. This information will help ensure the proper delivery of the services you order from Aztech Associates Inc. and to better assist you when you call us in the future.
Calling our Offices: When you call our office about a product, delivery, an installation, a billing question or for customer service, you may be asked for information that identifies you along with additional information we need to help us promptly answer your question, such as your name and address and a phone number where we might contact you. We may retain this information to assist you in the future.
Online Registration: Registration is an optional service provided by our Site. You do not have to register to browse or shop online. When you register, you are asked for personal information such as your name, address, phone number, e-mail address, a password that you select, and optionally, your interests. Your registration information may be used to help make your online shopping quicker and easier, by pre-filling certain parts of your shopping information. When you register you will have the opportunity to sign up for future marketing information from Aztech Associates Inc. by e-mail.
Other Uses of Personal Information: Aztech Associates Inc. uses personal information, including information provided to us from our Service Providers, to continually assess and improve the products and services we offer. We would also like to inform you of products and services, sales and special offers that might benefit you. When you register online or participate in a survey, you will have the opportunity to sign up for e-mails about our products, services, sales and special offers.
We may also send you mail, email or call you with information about our product and service offerings if you have provided us with your name and address, email address or phone numbers at our Offices Site. If you would like to stop receiving such promotional information from Aztech Associates Inc., please see the How to contact us section of this Privacy and Security Statement for further instructions on how to register your preferences.
Information about others: At our Offices, or on our Site, you may submit information about other people. Aztech Associates Inc. will not use or disclose any information you provide about someone else for any purpose other than:
1. To ship the order and confirm delivery;
2. To identify or resolve technical problems or customer service issues;
3. As required by law and to comply with a court order or other legal process;
4. To respond to claims that your personalized messages violate the rights of third parties; and
5. To protect the rights or property of Aztech Associates Inc. Canada and its affiliates.
Your Suggestions: We use your feedback, suggestions, survey information and comments solely to monitor and/or improve the use and features of our Offices, Call Centres, our Site and our product and service offerings.
Disclosure of Personal Information
Personal Information Disclosure: Aztech Associates Inc. will not trade, rent or sell your personal information, without your prior consent, except as otherwise set out herein.
Extended Warranty Services:
If you purchase an Aztech Associates Inc. Extended Warranty Service you will be required to provide information such as your name and address to our warranty Service Provider. While these Service Providers are limited by contract in the way they may use your information to provide Aztech Associates Inc. Warranty Services, we encourage you to review the Service Provider's privacy statement at the time you submit your personal information for such services.
Other Services:
In Canada, to serve you better, we may combine the personal information that you give us on our Site and at our Offices with publicly available information and information we receive from or cross-reference with our marketing partners and others. We use that combined information to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.
Sale of Business:
Aztech Associates Inc. reserves the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets to a third party acquirer.
Legal:
Please note that Aztech Associates Inc. must provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting a debt owed by you.
Access to Personal Information
You may request access to the personal information that we have about you.
Please see the How to Contact Us section of this Privacy and Security Statement for further instructions on accessing your personal information.
Additional Information about our Site
Visiting our Site: In general, you can visit our Site without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our Site and other related information such as page requests, browser type, operating system and average time spent on our Site. We use this information to monitor and improve our Site.
Third party links: Our Site may include links to the webSite of our business partners, vendors and advertisers. Except as provided herein, we will not provide any of your personal information to these third parties without your prior consent.
Aztech Associates Inc. provides links to third party website as a convenience to the user. The inclusion of any link does not imply Aztech Associates Inc.'s endorsement of any other company, its webSite, or its products and/or services. These linked webSite have separate and independent privacy policies, which we recommend you read carefully. We have no control over such webSite and therefore have no responsibility or liability for the manner in which the organizations that operate such linked webSite may collect, use or disclose and otherwise treat your personal information.
Security of Personal Information
We will maintain the confidentiality of all personal information collected in our Offices and our Site and will only disclose such information to employees who require such information for the purposes described in this Privacy and Security Statement. We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.
Security Measures on our Site
Information: Since any order information you provide to us on our Site will be transmitted using a secure connection, if your Web browser cannot support this level of security, you will not be able to order products through our Site. The most recent versions of Netscape Navigator™ and Microsoft Internet Explorer® can support a secure connection and can be downloaded for free from the Netscape and Microsoft website respectively.
No data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from unauthorized access, use or disclosure, Aztech Associates Inc. cannot ensure or warrant the security of any information you transmit to us on our Site.
Who we are
Aztech Associates Inc. is a company providing you with Engineering and Product Design Solutions.
How to Contact Us
We want to assure you that Aztech Associates Inc. is dedicated to protecting your privacy online. Please feel free to contact us at any time if:
• you have any questions or comments about this Online Privacy and Security Statement,
• would like to terminate your registration with our Site,
• you wish to access and/or correct your personal information,
• you wish to provide or withdraw your consent for Aztech Associates Inc. to provide you information about products and services and special offers by mail, e-mail, and/or telephone or if you wish us not to share your personal information with our marketing partners
You can contact us by calling us at 1-613-384-9400, faxing us at 1-888-334-5832, or emailing us at info@aztechinc.com, or writing us at (please include your e-mail address and phone number with your correspondence along with the information needed to support your request):
Aztech Associates Inc. of Canada Inc.
Attention: Privacy Official
805 Bayridge Dr.
Kingston, Ontario
K7P 1T5
Changes to the Privacy and Security Statement To help you track the changes to our Privacy and Security Statement, a history of material changes to our Privacy and Security Statement will be noted here, beginning with changes published after January 1, 2004.
Copyright © 2007 Aztech Associates Inc.
All Rights Reserved.
Pour la version française de déclaration de confidentialité, voir déclaration sur la sécurité et la confidentialité.
Last updated: April 2007. |
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